What is Kibasho’s shipping policy?
It's simple. Your purchase either qualifies for free shipping, or it doesn't. Every item that ships for free is marked "Free Shipping" next to the price on the product detail page. No hidden fees or surprise product exclusions, though you can choose to upgrade to faster delivery options, if available, for an additional fee.
If you are ordering multiple items, you can qualify for free ground shipping if your order total before savings and taxes is at least $49. If you only need one item, and it doesn't ship free, our rates start at $7.99
We understand that you may be working on a special project and need to receive items by a certain date. We can't control delays caused by carriers or bad weather, so we now offer in- transit updates via the provided tracking number. It isn't fun waiting or wondering, so this free service gives you full visibility of your order.
Are there any exceptions?
- Deliveries are not typically made on Saturdays or Sundays
- We cannot ship to P.O. Boxes or Military APOs
- If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply.
- Free Shipping offers are only offered for orders being shipped to a single address within the 48 contiguous U.S. states and the District of Columbia.
How do I know if an item ships free?
You'll know if something ships for free because we've marked every product with "free shipping" next to the price on the product page. You can even search for items that specifically offer free shipping, by using our "free shipping" filter on search pages
Do you offer expedited shipping options?
Yes, for an additional fee, you can upgrade to 3rd Day, 2nd Day and Next Day Delivery. Simply select your preferred expedited service in your shopping cart. Additional shipping charges are automatically calculated for you in your cart.
Do all orders qualify for free shipping?
It is easy finding items that ship for free. Simply, look for "Free Shipping" next to an items price on the product page. Items that do not have "Free Shipping" next to the price do not ship for free. You can also qualify for free ground shipping if your order total before savings and estimated taxes is at least $49. For orders less than $49, basic shipping service is $7.99.
When will my order ship?
We offer a wide selection of products that ship 99% of the time same day, if the order is placed by 3pm Eastern Standard Time. If it does not ship on the same day, orders are generally fulfilled within 2 business days. For other items, shipment depends on a number of factors, so we've tried to make it easy by showing estimated shipment dates on every product detail page. Once your order ships, you will receive a Ship Confirmation email, and have an option to receive email updates on the delivery status of your order.
Where does Kibasho ship?
We ship to all 50 U.S. states, District of Columbia, Puerto Rico and some select U.S. Territories. Shipments to in Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply.
Where do my packages ship from?
Kibasho.com ships most orders from our distribution partners across the country. We also work with our manufacturers and other third party fulfillment centers to fulfill your orders in the most efficient way.
Why did I receive multiple shipping confirmation emails?
We try and ship orders in as few packages as possible, though sometimes we have to source a product direct from the manufacturer or another third party supplier. When this happens, you receive a shipping notification email for each shipment.
How does delivery work for oversized items like bathtubs and vanities?
For large, oversized items we work with special carriers to deliver your order. These carriers will call to schedule delivery so you can be home to inspect your items and accept delivery.
What is "curbside" delivery?
For large items that cannot be shipped via standard UPS or FedEx services, we work with delivery companies to get your items to you. These partners deliver to your curb at the end of your driveway, and you are responsible for moving the items from there. It's a good idea to make sure you have help carrying large items like a bathtub or a vanity into your home.
Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we may need to make special arrangement for delivery, so please let us know.
Why do I need to be home for "curbside" delivery?
We recommend being home for "curbside" delivery so you can review and inspect your order before accepting delivery. This service does not include in home delivery, assembly, or removal of packing materials. While we do our best to make sure items are packaged safely and securely to prevent damage, we recognize that fragile products will occasionally break in transit from our fulfillment center to your doorstep.
We recommend opening the boxes and inspecting the products for any signs of damage, such as broken parts or chips and cracks in the finish. If you see any signs of damage, firmly refuse the damaged items and keep any that are in good condition. Do not let the driver leave without inspecting. If driver refuses to stay during inspection, sign "Per Inspection" on the delivery receipt and call us immediately to report damages.